Product
Oviq is an AI-native operations layer that sits above your TMS — detecting every shipment exception, running resolution playbooks, and escalating only when human judgment is genuinely required.
Workflow
Four steps. Most handled automatically.
Oviq continuously evaluates every shipment against expected pickup, delivery, and status milestones. Exceptions surface the moment data changes.
Every exception becomes a structured case with priority, timeline, assigned playbook, and full audit trail — created and tracked automatically.
Oviq drafts and sends carrier and customer communications, requests ETAs, creates follow-ups, and logs every action with a confidence score.
When confidence falls below threshold, carriers go dark, or financial exposure crosses a limit — Oviq escalates with full context pre-loaded.
Exception types
V1 covers the exceptions that generate 90% of manual ops work.
Resolution playbooks
Each exception type has a configurable, step-by-step playbook. AI steps execute automatically; human steps create tasks.
Integrations
Oviq isn't a replacement — it's an operations layer above your existing stack. Connect in under an hour — schedule one TMS report, set one inbox forwarding rule, and Oviq runs automatically. No API integration. No IT project.
Connect your TMS report in minutes and watch Oviq detect and resolve exceptions automatically.